Usability in Website Design

There is no single approach to developing a usable website. The guidelines in this section deal with overall site structure and design. They are based on studies of what users like and dislike about commercial websites, and what features help users accomplish their tasks with the least effort and errors.

Key Usability "DOs"

User tests have identified some characteristics that particularly help users:

Key Usability "DON'Ts"

Usability studies have also indicated that a few general website features are guaranteed to discourage users. All of them are easily avoidable: